legal
Effective Date: [To be inserted before launch]
Welcome to Navari. These Terms govern your use of the Website and digital platform only. All travel booking services are governed exclusively by our Client Service Agreement.
Please read these Terms carefully. They include important information about your rights and obligations when using the Website, limitations on our liability, and an agreement to resolve disputes through binding arbitration. To engage our travel planning and booking services, you must sign a separate Client Service Agreement.
Don’t agree? You may browse the Website without creating a Navari Account, but doing so means you accept the browsing-only provisions described in Section 17.
These Terms, together with our Privacy Policy and Cancellation and Refund Policy, form a binding agreement between you and Navari. If you sign a Client Service Agreement for travel planning services, that agreement controls for all matters relating to travel services, vendor relationships, fees, cancellations, travel risks, and liability for travel-related claims. These Website Terms control only for matters relating solely to Website functionality, Navari Account access, User conduct, and digital platform features.
We may update these Terms from time to time. For significant changes-like modifications to arbitration, liability limits, or your obligations. We’ll give you at least 30 days’ notice by email and website posting. Your continued use after the notice period means you accept the changes. If you disagree with material changes, you can close your Navari Account within 30 days of notice. Existing bookings follow the Terms in effect when you confirmed them.
Throughout these Terms, these words have specific meanings:
“Force Majeure Event” means events beyond reasonable control—natural disasters, severe weather, pandemics, war, terrorism, government actions, internet or telecommunications outages, cyberattacks, power failures, or similar circumstances affecting Website availability. For travel-related Force Majeure Events (transportation failures, strikes, etc.), see your Client Service Agreement Section 1(d).
“Website” means the Navari website located at [INSERT URL], including all pages, features, content, and functionality accessible through that domain, as well as any associated mobile applications or digital platforms.
“Website User” or “User” means any individual who accesses the Website, whether or not they have created a Navari Account. If you have a Client Service Agreement, you are both a “User” under these Terms and a “Client” under that Agreement. The rights and obligations of both apply.
“Navari Account” or “Account” means a registered account on the Website created by a Website User using a unique username/email and password, which enables access to account-specific features and services. Your Navari Account is for your personal use. If you book travel for others (“Authorized Travelers” as defined in your Client Service Agreement), you are responsible for ensuring they comply with these Terms when using the Website.
“Website Services” or “Services” (as used in these Terms only) means the Website, digital platform, online account services, and related functionality provided by Navari. This definition is distinct from “Services” as defined in your Client Service Agreement, which refers to travel planning and booking services.
“Third-Party Service Providers” means payment processors, booking systems, mapping services, and similar technology providers that power the Website. These are distinct from “Third-Party Vendors” defined in your Client Service Agreement, which refers to hotels, airlines, and travel service suppliers.
“Gross Negligence” means conduct so reckless or wanting in care that it constitutes a conscious disregard or indifference to the life, safety, or rights of persons exposed to such conduct, as interpreted under Florida law. This definition applies across all Navari agreements.
“Willful Misconduct” means intentionally doing something wrong knowing it could cause harm. This definition applies across all Navari agreements.
Mailing
Navari Lifestyle Management, LLC
4440 PGA Blvd
Suite 600
Palm Beach Gardens, FL 33410
Email: To be inserted Phone: To be inserted
You must be at least 18 years old to create a Navari Account or use our Services. By signing up, you’re confirming you’re old enough to enter into a binding agreement. We do not knowingly collect personal information from anyone under 18. Parents or guardians may create Navari Accounts on behalf of minors under their supervision but remain responsible for all Account activity.
Your login credentials are yours alone. Keep them private. You’re responsible for everything that happens under your Navari Account, including any communications or transactions. We are not responsible for losses if you shared your password, used weak credentials, waited too long to report, or skipped multi-factor authentication when we offered it. This doesn’t affect your rights under payment card network rules or consumer protection laws. While we use reasonable security measures, no system is 100% secure.
Shared Access:
If you share access with others (such as family members or assistants), you remain responsible for their actions. Consider using our authorized user features if available.
Reporting Unauthorized Access:
Tell us within 48 hours if you notice unauthorized access to your Navari Account at [email].
Liability Limit:
For issues reported promptly where you kept your credentials secure, your liability is limited to $50. This $50 limit applies to unauthorized Website access and does not limit your rights under the Electronic Fund Transfer Act, Regulation E, payment card network rules, or other consumer protection laws that may provide greater protection.
Investigation:
We may suspend your Navari Account while we investigate potential unauthorized access or security concerns.
By using the Website or Services, you represent that:
You are at least 18 years old (or the age of majority where you live)
You have the legal capacity to enter into binding agreements
Your use complies with all applicable laws
All information you provide is accurate and complete
Everything you tell us should be accurate and complete. You are responsible for the accuracy of information you provide through the Website, including Navari Account registration, contact information, and any communications.
We rely on the information you provide without independently verifying it. Please review all account information and communications for accuracy.
The Website provides information about our travel planning services, allows you to create and manage your Navari Account, communicate with our team, and access resources. To engage our travel planning and booking services, you must sign a Client Service Agreement, which contains detailed terms regarding services, fees, vendor relationships, travel risks, and your responsibilities. We will not confirm any travel booking without a signed Client Service Agreement. If you attempt to book travel without signing a CSA, no contract for travel services exists, and we have no obligation to provide such services. For vendor relationships, see your Client Service Agreement. For liability limitations on travel services, see Section 10. Travel risks, insurance requirements, and risk acknowledgments are governed by your Client Service Agreement, which contains detailed provisions regarding inherent travel risks, adventure activities, milestone events, and travel insurance recommendations. For adventure activities, additional liability provisions in the Liability Waiver apply.
This section addresses Third-Party Service Providers that power the Website-payment processors, booking systems, mapping services, and similar technology providers. These are distinct from Third-Party Vendors (hotels, airlines, tour operators) described in your Client Service Agreement. The Website connects to third-party service payment processors, booking systems, maps. They have their own terms, not ours.
We use PCI-DSS compliant processors and don’t store your full card numbers. If a security incident at our processor affects your data, we’ll notify you as required by law and help you work with the processor. If a security incident on our systems affects your data, we’ll notify you as required by law and take reasonable steps to mitigate harm. See Section 11 for liability limitations applicable to data security incidents. Limitation: We’re not responsible for third-party outages, errors, or security incidents—but we’ll always try to help sort things out.
We are not liable for losses resulting from phishing, spoofing, social engineering, business email compromise, or other technology fraud schemes. Before transferring any funds based on instructions received through the Website or email, verify payment instructions by calling our confirmed phone number. We will never ask you to wire funds to personal accounts, change payment instructions by email alone, or purchase gift cards as payment. See your Client Service Agreement for high-value transaction and chargeback provisions applicable to travel services.
All travel booking services require a signed Client Service Agreement. Fees, payment terms, cancellations, and refunds for travel services are governed by your Client Service Agreement and our Cancellation and Refund Policy. For group bookings (5+ travelers), additional terms in the Group Travel Addendum apply.
Disputing charges for services you’ve already received is a serious breach. Please contact us before initiating any chargeback—we ask for at least 10 business days to address billing concerns. Contact us first if there’s a billing error; we’ll resolve legitimate mistakes (duplicate charges, incorrect amounts) within 10 business days.
If you initiate a chargeback after we’ve provided services:
Continued Liability. You remain liable for the full amount plus reasonable collection costs not to exceed 25% of the disputed amount or $2,500, whichever is less.
Litigation Costs. If litigation is required, you are responsible for actual attorney’s fees.
Record Sharing. You authorize us to share records directly relevant to the disputed transaction with payment processors and law enforcement solely to contest fraudulent disputes or comply with legal requirements.
Fraud Reporting. Fraudulent chargebacks may be reported to law enforcement.
Play by the Rules: Use the Website and Services legally and in line with these Terms. Simple enough, right?
Don’t Do These Things:
Break the law or help others do so
Steal our content or violate intellectual property rights
Upload malware, viruses, or spam
Hack, scrape, or mess with our systems
Use automated tools to extract data (bots, scrapers, crawlers)
Pretend to be someone you’re not or provide false information
Use our platform for fraud or illegal purposes
Harass other users or our team
Use automated tools to extract vendor data for competitive purposes
For purposes of this section, “competitive purposes” means using our platform to help run a competing travel business—not just remembering a hotel you saw on our site. The bottom line: be honest, be respectful, and don’t try to game the system.
We may take action depending on the severity of the violation:
Immediate suspension (no notice) for fraud, security threats, illegal activity, or imminent harm.
Suspension with 48-hour notice for material violations, with opportunity to fix curable problems.
Warning for minor or first-time issues.
Refunds If We Terminate: If we terminate for fraud or illegal activity, no refund and you pay any damages caused. If we terminate for other violations, we refund prepaid fees for services not yet provided, minus damages caused. If we terminate without cause, full refund of prepaid fees for undelivered services.
We may monitor activity on our platform. We may cooperate with law enforcement and disclose information as required by law or to protect safety. We may report illegal activity to law enforcement. If you violate these Terms and cause us to incur costs, you may be responsible for those costs, including reasonable attorney’s fees. If either party prevails in a dispute arising under these Terms, the prevailing party may recover reasonable attorney’s fees and costs from the other party, as determined by the arbitrator or court.
Everything on the Website, text, photos, logos, software, the whole design, belongs to us or our partners. It’s protected by intellectual property laws.
Your License to Use the Website:
You can use the Website for your personal travel planning. You can’t copy it, resell it, or use it for commercial purposes without our permission.
“Navari,” our logo, and related marks are our trademarks. Don’t use them without written permission.
If you post reviews, photos, or other content on our platform, you retain ownership but grant Navari a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display such content in connection with our Services. We won’t sell your content to others or use it in ways unrelated to Navari.
Content Rules:
Anything you post should be honest, yours (or properly licensed), legal, and respectful. Don’t post anything defamatory, obscene, discriminatory, infringing, or harmful. We can remove content that breaks these rules.
Your Ideas:
If you send us suggestions or feedback, we really appreciate it! In exchange for your submission, we agree to consider your feedback in good faith. Once you share an idea with us, we can use it freely without additional payment or credit. If that doesn’t work for you, please don’t share.
For intellectual property rights in itineraries, proposals, and travel planning work product, see your Client Service Agreement.
Our Privacy Policy explains how we collect, use, and protect your information. It’s part of these Terms. By using the site, you agree to our Privacy Policy.
We use cookies and similar technologies as described in our Privacy Policy. When you first visit our site, you’ll see a cookie banner letting you choose which cookies to accept. You can change your preferences anytime in your browser settings.
Warranty disclaimers for travel booking services are governed by your Client Service Agreement. The following disclaimers apply to your use of the Website and digital platform.
We’re committed to great service, but here’s the legal reality: the Website and digital platform are provided “AS IS” and “AS AVAILABLE” without warranty of any kind.
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, timeliness, uninterrupted operation, and security. We don’t guarantee the Website will be error-free, virus-free, or always available. No oral statement by any Navari employee constitutes a warranty unless confirmed in a signed writing by an authorized officer.
Information on the Website is for general informational purposes only and does not constitute legal, medical, financial, or other professional advice.
We do not guarantee the Website will always be available, error-free, or secure. We may modify, suspend, or discontinue features without notice. The Website may be unavailable due to maintenance, technical issues, security incidents, or third-party service outages. Scheduled maintenance will be announced in advance when practicable. We rely on information displayed on the Website, which may contain errors or become outdated. Website content is for general guidance—always verify important details. We’re not liable for decisions based on cached or outdated Website information.
Liability limitations for travel booking services are governed by your Client Service Agreement Section 10, including liability caps, excluded damages, and insurance coverage disclosures. For adventure activities, see also the Liability Waiver. For claims arising solely from your use of the Website or digital platform (excluding travel booking services): Our liability is limited to the greater of (a) fees you paid us in the 12 months before the claim, or (b) $25,000. For data security breaches affecting your personal information stored on our platform, our liability is limited to applicable cyber insurance coverage (subject to policy sub-limits for specific incident types) or $25,000, whichever is greater. We disclaim all consequential, incidental, punitive, and indirect damages.
The liability caps and exclusions above don’t protect us if we act with gross negligence, willful misconduct, or fraud. They also don’t override laws that prohibit limiting certain claims, or reduce your indemnification obligations (Section 12).
These limitations reflect our agreed risk allocation and are essential to our ability to provide free website access and maintain digital services. Without these limits, we could not offer website services in their current form.
Some jurisdictions do not allow certain limitations on implied warranties or liability for consequential damages. In such jurisdictions, our liability is limited to the fullest extent permitted by applicable law.
Any legal claim against us must be filed within one year of when you knew (or should have known) about the problem or the applicable statutory period, whichever is shorter. Claims not filed within this period are waived.
Indemnification for travel booking services is governed by your Client Service Agreement. For claims arising from your use of the Website: If someone brings a claim against us because of your Website use, you agree to cover our costs, including reasonable legal fees. This indemnification applies to claims arising from your knowing or material violation of any law or third-party rights, or violations that a reasonable person would know could cause harm, including:
Your use of the Website in violation of these Terms
Your violation of any law or third-party rights
Content you post on our platform
Your misconduct or illegal activity
You are not required to cover us for our own gross negligence or willful misconduct.
PLEASE READ CAREFULLY: This section affects your legal rights, including your right to go to court and have a jury trial. If you have a Client Service Agreement, that Agreement contains substantially similar dispute resolution provisions that govern disputes related to travel services.
Florida law governs these Terms and any disputes arising from them, without regard to conflict of law principles. If you live outside Florida, you still agree that Florida law applies to our relationship.
Talk to Us First. Before going to arbitration, please reach out. We’d rather work things out directly. Give us 30 days to try to fix the problem.
If we can’t work it out informally, disputes go to binding arbitration, not court.
Arbitration is handled by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are designed to be fair for individuals. If AAA is unavailable or declines to administer, arbitration will be administered by JAMS under its Streamlined Arbitration Rules, or if JAMS is also unavailable, by a mutually agreed arbitrator applying AAA Consumer Rules.
You can choose arbitration in your home area or Palm Beach County, Florida. A single arbitrator will hear the case. Florida substantive law applies. The decision is final and binding, and judgment may be entered in any court. Proceedings are confidential.
YOU AGREE TO RESOLVE DISPUTES INDIVIDUALLY ONLY. This means you are giving up the right to join with other customers in a combined lawsuit against us. The arbitrator may not consolidate claims or preside over any class proceeding. Exception: This waiver doesn’t apply if the amount in controversy is under $1,000 and arbitration filing fees alone would exceed your claim amount. In such cases, you may pursue your individual claim in small claims court, but the class action waiver remains in effect.
Don’t want arbitration? You can opt out within 30 days of first accepting these Terms. Send us a written note (email works) with your name, address, and a clear statement that you’re rejecting arbitration. You can still use our services if you opt out. If you opt out, disputes will be resolved in state or federal courts in Palm Beach County, Florida, and you consent to jurisdiction there.
Small claims court is still an option if your claim qualifies. Either of us can also go to court for emergency orders protecting intellectual property or confidential information.
We’ll pay all AAA filing fees and arbitrator compensation exceeding $250 for individual consumer claims. You may choose telephonic or video arbitration to minimize travel costs. For claims under $10,000, arbitration will be conducted on documents only unless either party requests a hearing. No proof of hardship required—this is automatic. Note: Our fee assistance is separate from any insurance coverage. If a claim proceeds to judgment, insurance defense costs may reduce available coverage limits.
Navari Lifestyle Management, LLC is registered as a Florida Seller of Travel. Registration does not constitute approval or endorsement by the State of Florida. You may verify our registration by contacting the Florida Department of Agriculture and Consumer Services at 1-800-HELP-FLA or visiting their website
Navari Lifestyle Management, LLC is a seller of travel registered with the State of Florida, Registration No. ST-[INSERT ACTUAL NUMBER]. Florida law requires sellers of travel to post a performance bond, establish a trust account, or obtain a letter of credit.
Navari has [obtained a performance bond / established a trust account / obtained a letter of credit] in the amount of $[AMOUNT] as required by Florida Statutes § 559.927. This security protects client payments in the event of Navari’s default.
California law requires certain sellers of travel to have a trust account or bond. Navari [is exempt / has complied] pursuant to Section 17550.15 of the California Business and Professions Code.
These Terms, plus our Privacy Policy, Cancellation and Refund Policy, and any Client Service Agreement you sign, are the complete deal. They replace earlier conversations, emails, or proposals about our services.
If a court finds any part of these Terms unenforceable, the rest still applies. We’ll tweak the problematic part as little as possible to make it work.
Our failure to enforce any provision doesn’t waive it. No waiver is effective unless in writing and if we don’t enforce a rule once, that doesn’t mean we’ve given it up forever.
You can’t transfer your Navari Account or rights under these Terms without our OK. We can transfer ours in connection with a merger, acquisition, or sale, but the successor must honor your existing bookings and credits, and we’ll notify you within 30 days. Any assignee must agree to be bound by these Terms as they existed at the time of your acceptance. If you object to an assignment, you can close your Navari Account and get a refund of prepaid fees for undelivered services.
Section headings are for convenience only and don’t affect interpretation.
We’ll reach you by email, text, or website notifications and you agree those count as “written” communications for legal purposes. Electronic signatures have the same effect as handwritten signatures.
Neither of us is responsible for delays or failures caused by events beyond our control (natural disasters, pandemics, government actions, internet outages, cyberattacks, or similar circumstances). If a Force Majeure Event prevents Website access for more than 30 consecutive days, either party may terminate without liability for the period of unavailability.
We are committed to making the Website accessible to all Website Users, including those with disabilities. If you experience accessibility issues, please contact us at [accessibility email] and we will work to address your concerns promptly.
By creating a Navari Account, confirming a booking inquiry, or clicking “I Accept,” you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, including the arbitration agreement (Section 13), liability limitations (Section 11), and class action waiver (Section 13). Your acceptance is recorded with a timestamp.
Before you create a Navari Account, you must check a box confirming: “I have read and agree to the Terms of Service.” You will also see a summary of key terms—arbitration, liability limits, and class action waiver—before you accept. For Website Users who do not create Navari Accounts: By using the Website for browsing only, you agree to the provisions governing acceptable use (Section 7), intellectual property (Section 8), and privacy (Section 9).
If you are accepting on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Last Updated: [To be inserted before launch]
